Refunds and cancellations

What this covers

This policy covers payments made through Razorpay on our websites and in our apps. Purohit's own refund page says the same for Purohit's cards, and also lists a WhatsApp number for help.

When we refund the full amount

• You paid, but the feature did not unlock or the file did not download.
• You were charged twice for the same item.
• What you got is different from what you saw before paying.

How to ask

Within 7 days of paying, email buildstacklabs3@gmail.com with:

• which app you paid in;
• the payment reference shown on your screen after paying, or the UPI or bank reference from your payment app;
• what went wrong.

We reply within 2 working days. An approved refund goes back to the same UPI account, card or bank account you paid from, and reaches it within 5 to 7 working days.

When we do not refund

If what you paid for was delivered correctly, we cannot refund it because you changed your mind: you saw exactly what you were buying before you paid. Where an app lets you edit and download again after paying, that stays available at no extra cost.

If a payment failed but money left your account

Your bank returns it by itself, usually within 5 working days, under Reserve Bank of India rules. If it has not come back by then, email us the reference and we will check it with Razorpay.

Cancellation

There is nothing to cancel: we have no subscriptions, and each payment is for one item. If you have not paid yet, simply leave the page. If we ever offer a subscription, you will be able to cancel it at any time before it renews, and how to do that will be shown before you subscribe.

Purchases through the App Store or Google Play

If you buy inside an iPhone or Android app through the App Store or Google Play, Apple or Google handle the payment, so refunds are asked for from them under their own rules. Write to us as well and we will help where we can.